General Questions
Find the answers to the frequently asked questions about Harmonic Arts.
How do I place an order for products?
For personal orders, please shop via our website: harmonicarts.ca. Simply add the items you wish to purchase to your cart and proceed through the checkout process. By creating an account with us, you can earn points on your purchases for future disco
What happens after I place my order?
For orders placed on harmonicarts.ca:. After your order is placed, you will receive an order confirmation email to the email address provided during checkout. Once your order has shipped, you will receive a shipping confirmation email, along with tra
Do you offer discounts to herbal medicine students?
We have a student discount program that is run in partnership with several herbal medicine schools. If your school is interested in participating, please have the school's administrator contact us with a request at [email protected].
Is there a discount code I can use?
We offer a 15% off coupon when you sign up for our newsletter. When you subscribe, you'll be the first to know about exclusive deals, product launches, wellness tips, inspiring recipes, and more!
What should I do if my discount code isn't working?
For personal orders, please ensure you are logged into your account on our website. If you are still having issues with your discount code, please reach out to [email protected].
What is 1% for the Planet all about?
1% for the Planet is an organization that represents a global network of businesses, individuals and environmental partners tackling our planet's most pressing environmental issues. Through our partnership with them, 1% of very Elixir sale goes direc
What should I do if an item is missing from my order list?
For personal orders, please reach out to [email protected] and include your name, order number, and missing item(s) within the email. For wholesale orders, notify us at [email protected] immediately if you notice that an item is missing fr
Will products be restocked during a promotion, and do you offer rainchecks?
During promotions, we cannot guarantee restocking of all items before the end of the sales event and we do not offer rainchecks. We encourage customers to check our website for the latest information on stock availability.
What are your practices regarding product discontinuation and consumer notification?
To align with our mission and values, we may discontinue certain products as we refine our offerings. When such decisions are made, we inform our customers via email newsletter and social media. We remain committed to answering any questions customer
What is your policy on packaging feedback and suggestions?
We are committed to continuously improving our eco-friendly packaging. If you have feedback or suggestions, please share them by reaching out to [email protected].
What are the procedures if my order was incorrectly flagged as fraud or cancelled by mistake?
If an order is flagged as fraud, we will cancel the order and notify the customer immediately. For any additional questions, please reach out to [email protected].
Is there a way to receive a sold-out product at a discounted price after a promotion has ended?
We are unable to provide a discount on a sold-out product after a promotion has ended.