What do I do if my package arrives damaged or infested?Updated 2 months ago

We are sorry to hear about the condition in which you received your package. Please reach out to us directly with details and a photo of the issue if possible. We will consult with our team to determine the best course of action, which could include a replacement or refund, and will get back to you with a resolution as soon as possible. In the meantime, please keep the package isolated so as to avoid any contamination or spread of the infestation to other areas. Warmly.