Orders over $75.00 qualify for free shipping (within Canada only) and will be sent via Canada Post or FedEx at Harmonic Arts' discretion. The subtotal of your order must equal $75.00 before taxes are charged and after coupons or discounts are applied
Route Route Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Package Protection at checkout. If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to inc
Route definitely helps cover these instances! To protect your order against loss or theft, add Route Package Protection at checkout. If your order has not arrived, please file a claim with Route here.
Marked As Delivered (Stolen). Stuck In Transit (Lost). Damaged. All of Route’s policies are listed here
If your order is lost, damaged, or stolen and you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here.
When going through the checkout process, there will be an address verification step where you can make any edits as needed. If you complete the checkout process and realize that your address is incorrect, please reach out to [email protected], inc
For personal orders, please reach out to [email protected] right away if you need to change the shipping address after your order has been placed. Please note that we may need to charge a shipping re-route fee. For wholesale orders, please reach o
When faced with delivery service strikes or other unforeseen circumstances that may disrupt order shipment, we will notify you as soon as possible if we are unable to fulfill your order. Next steps will be provided, and we will keep our customers inf