Shipping
Shipping Policy
Please review our Shipping Policy here.
What is ShipTection?
Shiptection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with ShipTe
What if my ShipTection protected order arrives damaged?
ShipTection covers damages. If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. Purchased ShipTection and looking to file a damage issue claim? Please contact
What is covered under ShipTections's shipping insurance policy?
What is covered?. Shipping protection covers items that are lost, damaged, or stolen in transit. Will I receive a replacement or reimbursement if my claim is approved?. You can select to receive a replacement or be reimbursed for your purchase. What
How do I file a claim with ShipTection?
If your order is lost, damaged, or stolen and you insured your order with ShipTection at checkout, you can file a shipping issue claim by contacting [email protected] or by filing a claim directly with ShipTection here.
Is ShipTection underwritten by an insurance company?
Yes, ShipTection is underwritten by an insurance company. In order for Shiptection to extend shipping protection to a consumer, Shiptection’s licensed producer (OSIS) procures a cargo insurance policy via authorized insurance underwriters (“the Under
How do I verify if my address is up to date for an order?
When going through the checkout process, there will be an address verification step where you can make any edits as needed. If you complete the checkout process and realize that your address is incorrect, please reach out to [email protected], inc
Can I add or change a shipping address after placing an order?
For personal orders, please reach out to [email protected] right away if you need to change the shipping address after your order has been placed. Please note that we may need to charge a shipping re-route fee. For wholesale orders, please reach o
How does Harmonic Arts handle orders affected by delivery service strikes or other interruptions?
When faced with delivery service strikes or other unforeseen circumstances that may disrupt order shipment, we will notify you as soon as possible if we are unable to fulfill your order. Next steps will be provided, and we will keep our customers inf
What do I do if my package arrives damaged or infested?
We are sorry to hear about the condition in which you received your package. Please reach out to us directly with details and a photo of the issue if possible. We will consult with our team to determine the best course of action, which could include