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Harmonic Arts Help Centre

What is covered?Shipping protection covers items that are lost, damaged, or stolen in transit.Will I receive a replacement or reimbursement if my claim is approved?You can select to receive a replacement or be reimbursed for your purchase.What are the filing time frames?<ul><li>Time to File: 90 Days from Date of Shipment</li><li>Lost Shipments: Wait 14 Days Domestic; 30 Days International Shipment</li><li>Damaged Shipments: Can Be Filed Immediately</li></ul>You can read the full list of items that aren&#x2019;t covered here: <a href="https://www.shiptection.com/policy" target="_blank" rel="noopener noreferrer">ShipTection Policy</a>.

What is covered?. Shipping protection covers items that are lost, damaged, or stolen in transit. Will I receive a replacement or reimbursement if my claim is approved?. You can select to receive a replacement or be reimbursed for your purchase. What

What is covered under ShipTections's shipping insurance policy?

Shipping & Returns

Shipping

How will I know if certain products are discontinued?

How do I sell products to your company?

How do I know if my product safety concerns are valid?

Why was a product removed from your offering?

What product do you offer for immunity boost?

Can you provide the recipe or ingredient proportions for a discontinued product?

How should I measure and calculate the dosage for your tinctures?

Do you offer flower essences?

Are recently discontinued botanical dispensary items coming back, and will there be new options available?

Are loose herbs available for purchase?

Are 454 g/1 lb/Bulk bags of Artisan Teas available for purchase?

How much caffeine is in each Herbal Latte? Which Herbal Lattes are not caffeinated?

What is the mushroom content for each Herbal Latte?

What is the shelf life of each Herbal Latte?

What time of day can I take my Herbal Latte?

Is it ok to have different types of Herbal Lattes throughout the day?

Can I add more mushrooms to my Herbal Latte? Can I add Tincture Blends?

Does the heat affect the antioxidants of the ingredients in Matcha Mind?

Can I give Herbal Lattes to kids?

Why is my Herbal Latte clumping?

My Herbal Latte has gone hard, what can I do?

Why is there sediment at the bottom of the Herbal Latte?

Do you offer a “refill” option?

What is 1% for the Planet all about?

Is there a difference between the 5 Mushroom Chocolate and the 5 Mushroom Cacao?

Herbal Lattes

How do I choose between taking a capsule, powder, or tincture?

What should I be looking for in a mushroom product?

What is the benefit of taking mushrooms? And which mushrooms do you sell?

Why do you use only fruiting body?

Where do you source your mushrooms from and why?

How can I compare the potency between the brand I’m using and yours?

How do you ensure the quality of your mushrooms?

What is the shelf life of your mushroom products?

Do you have nutritional facts for your mushrooms?

If someone has an issue or intolerance with culinary mushrooms, do you know if the extracts would pose a problem?

What guidelines do Harmonic Arts use for their mushroom dosage recommendations? Are the dose recommendations therapeutic?

Can I consume a larger amount than what is recommended on the label for dosing?

Can children and pregnant women consume mushrooms?

What are the key differences between Cordyceps militaris and Cordyceps Sinensis? Which do you sell and why?

Why do your mushrooms have different extraction methods?

Do your mushroom products contain gluten, maltodextrin, or other additives?

Is there a preferred method for breaking down the chitin in medicinal mushrooms?

What are the substrates your mushrooms are grown on?

Why do the Concentrated Mushroom Powders go hard? Are they still effective? How can I prevent this?

What are the steps taken to concentrate the Mushroom Powders? If alcohol is used during the process, why is there no alcohol remaining?

Mushroom Powders

What is the difference between maltodextrin and brown rice flour?

What is Hypromellose?

Mushroom Capsules

How much alcohol is in my mushroom tincture?

Mushroom Tinctures

Mushrooms

What is a Tincture Blend and how should I use it?

What does it mean if your product has an NPN number on it?

What is cane alcohol? How much alcohol is found in a Tincture Blend?

How long do you macerate your herbs for?

Can Tincture Blends be taken long-term?

Can any of the Tincture Blends be taken together?

Are Tincture Blends safe for kids to use?

Why not use distilled water?

How long do your Tincture Blends last?

Tincture Blends

My powdered product has gone hard, what can I do?

Are your products gluten/allergen free?

What makes Harmonic Arts products different?

Are your products safe for children and pregnant or breastfeeding women?

Where can I find Harmonic Ars products locally?

Some of your products come from outside of Canada. How do I know they are safe?

What is the difference between concentrated mushroom powders and steam-extracted mushroom powders?

Is there any discontinued product that I should be aware of?

Product FAQs

Product Questions

Refund Policy

Returns

Shipping Policy

What is ShipTection?

What if my ShipTection protected order arrives damaged?

How do I file a claim with ShipTection?

Is ShipTection underwritten by an insurance company?

How do I verify if my address is up to date for an order?

Can I add or change a shipping address after placing an order?

How does Harmonic Arts handle orders affected by delivery service strikes or other interruptions?

What do I do if my package arrives damaged or infested?

How do I place an order for products?

What happens after I place my order?

Do you offer discounts to herbal medicine students?

Is there a discount code I can use?

What should I do if my discount code isn't working?

What should I do if an item is missing from my order list?

Will products be restocked during a promotion, and do you offer rainchecks?

What are your practices regarding product discontinuation and consumer notification?

What is your policy on packaging feedback and suggestions?

What are the procedures if my order was incorrectly flagged as fraud or cancelled by mistake?

Is there a way to receive a sold-out product at a discounted price after a promotion has ended?

General Questions

Where can I review the full Wholesale Policy?

What is the minimum order value?

What is the Wholesale Shipping Policy?

What is the Wholesale Pricing Policy?

What Wholesale Payment & Credit Terms are offered?

Does Harmonic Arts offer back orders?

What is the Wholesale Returns & Claims Policy?

What are the policies around private labeling and repackaging?

Where can I find Product Education for retailers?

Where can I find marketing materials?

How can I review that my account profile information is accurate?

How do I add a saved payment method?

My account information is incorrect. How do I change it?

How do I make a payment for my order?

How do I sign up as a wholesaler?

How can I place a wholesale order while ensuring it meets the minimum order amount?

How do I access my Harmonic Arts Wholesale account?

How do I place an order and what is the processing time?

How can I check the status of a credit request?

Wholesale

What is covered under ShipTections's shipping insurance policy?Updated 2 months ago