What is the Wholesale Shipping Policy?Updated 2 months ago
Shipping (Canada Only)
We are pleased to offer free shipping on all wholesale orders within Canada that meet the minimum $350 order value. Shipping times vary depending on your location relative to our warehouse in Cumberland, British Columbia. Estimated delivery times are:
- British Columbia: 2–3 business days
- Alberta and Saskatchewan: 3–4 business days
- Manitoba, Ontario, and Québec: 5–6 business days
- Atlantic Canada: 6–7 business days
For remote regions, including the northern parts of provinces and the Canadian territories, we will automatically select the most cost-effective shipping carrier. In most cases, this is Canada Post.
Please note the following important exceptions for PO Boxes and remote regions:
- PO Box addresses can only be serviced by Canada Post. If Canada Post is not operational due to service disruptions (e.g. strike or work stoppage), we will be unable to deliver to PO boxes.
- In the event of Canada Post service disruptions, orders to PO Boxes may be delayed or cancelled. Customers may need to provide a physical shipping address.
- Free shipping does not apply to alternate carriers for remote regions if Canada Post is unavailable, due to the high cost of service to those areas.
Please note that if a package is refused upon delivery, the return shipping fees will be charged to the customer.
USA and International Orders
As of Aug 13, 2026, Harmonic Arts has paused shipping to the United States.
This change is due to recent updates to US import rules that make it challenging for us to continue serving our American customers. We deeply value the support we’ve received from our friends in the US and will be keeping a close eye on the situation. If circumstances change in the future, we’ll be sure to share updates here.