Wholesale
Find the answers to frequently asked questions with regards to wholesale ordering.
Where can I review the full Wholesale Policy?
Please review our Wholesale Policy here. This policy only applies to wholesale customers.
What is the minimum order value?
To ensure efficiency in processing and shipping, we require a minimum wholesale order of $350 CAD after discounts and before taxes. This minimum applies to both new and repeat orders and helps us maintain competitive pricing and free shipping for our
What is the Wholesale Shipping Policy?
We are pleased to offer free shipping on all wholesale orders within Canada that meet the minimum $350 order value. Shipping times vary depending on your location relative to our warehouse in Cumberland, British Columbia. Estimated delivery times are
What is the Wholesale Pricing Policy?
All our pricing is listed in Canadian dollars and is subject to change without notice due to market fluctuations. We encourage you to check our password‑protected wholesale website regularly for the most current pricing. Our Minimum Advertised Price
What Wholesale Payment & Credit Terms are offered?
We accept a variety of payment methods including E‑transfer, EFT, PayPal, Visa, and MasterCard. All new customers are required to prepay for their orders for at least three months before applying for credit terms. Once eligible, customers can request
Does Harmonic Arts offer back orders?
We do not offer back‑ordering services at this time. If an item is out of stock when your order is processed, it will be noted on your invoice. You can also sign up for email notifications on our website to be alerted when specific products are back
What is the Wholesale Returns & Claims Policy?
We take pride in the quality of our products and want you to be fully satisfied. If you experience any quality issues or if there is an error with your order, please contact us immediately. In such cases, we will provide a full refund and cover the c
What are the policies around private labeling and repackaging?
To maintain the integrity and quality of our products, proprietary blends such as our Herbal Lattes, Teas, all Mushroom products, Restorative blends, Tincture Blends, and Syrups may only be sold under the Harmonic Arts brand. Practitioners are welcom
Where can I find Product Education for retailers?
We offer free online learning for retailers, featuring training on our top-selling product categories and more to help you and your team confidently share and sell our products. Enroll now >
Where can I find marketing materials?
We’ve created this Marketing Material Library to make it easier for you to educate and inspire your customers. Here you’ll find printable posters, product guides, and more, designed to support your sales and bring the Harmonic Arts story to life in y
How can I review that my account profile information is accurate?
Please reach your account profile by clicking the Profile/Account icon in the top right corner. Then click it once more and select "Profile" to review all of your account information on file. If any of information we have on file looks to be inaccura
How do I add a saved payment method?
Please follow the steps in this how-to-guide.
My account information is incorrect. How do I change it?
If any of information we have on file looks to be inaccurate, please fill out this form to request a change.
How do I make a payment for my order?
For your convenience, Harmony Arts offers payment via e-transfer. After placing your order, please wait for a separate email from our Order Processing team with the necessary instructions before you send payment. This ensures that we process your pay
How do I sign up as a wholesaler?
We offer wholesale accounts to practitioners, retailers and manufacturers. If you would like to apply for a wholesale account, please fill out the Wholesale Application Form.
How can I place a wholesale order while ensuring it meets the minimum order amount?
Wholesale orders must be a minimum of $350 before taxes to be filled. We recommend using our website (wholesale.harmonicarts.ca) as a guide to calculate the cost of the products you wish to order.
How do I access my Harmonic Arts Wholesale account?
If you are experiencing trouble logging into your wholesale account, please ensure you are trying to access the wholesale site: wholesale.harmonicarts.ca. If you still can't log in, please reach out to [email protected] for assistance.
How do I place an order and what is the processing time?
Thank you for choosing us for your wellness needs! Placing an order is straightforward: simply attach your order and send it to our sales email. Once we receive your order, an order confirmation will be attached to our confirmation email for your rev
How can I check the status of a credit request?
If you are looking for updates on the status of a credit request, please contact [email protected].